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Again in October 2022, I advised you about how Cisco Studying Companions could make your life simpler. However now I wish to let you know concerning the methods we empower our Studying Companions to information clients to succeed in their studying objectives.
On the subject of the large image of assembly buyer calls for, Cisco Studying Companions are essential. On the Cisco Associate Summit this yr, Oliver Tuszik, Senior Vice President, World Associate Gross sales and GM Routes to Market, talked concerning the ‘Age of the Associate’ in his keynote handle. In his weblog, Cisco Associate Summit 2022 Ushers within the Age of the Associate, he explains that clients count on “quick, versatile, and easy options with extra automation and self-serve capabilities.” Studying Companions are so necessary to merging the items of an answer. By incorporating their distinctive skills and perception, they ship options and guarantee a high quality buyer expertise. That’s why it’s so essential to work collectively, constructing learner stickiness (info that sticks lengthy after the coaching is over).
Listed below are 5 methods Cisco Studying Companions pave the trail to buyer success, leveraging our studying options and their experience to customise the educational journey.
#1: Cisco Digital Studying: Companions as digital studying guides
One of many essential items of suggestions we obtained at Associate Summit was that clients are focused on versatile, self-paced, mentored studying choices along with attending instructor-led coaching. What higher solution to treatment this than with digital studying and a Associate to information you?
Cisco Digital Studying has all the time been an effective way to maneuver via your coaching at your personal tempo in your personal time. However typically learners may use a information to assist them determine what programs to take or reply questions on these they’re already taking. That’s the place a Studying Associate could make a giant distinction—serving to clients construct a targeted and efficient studying plan inside the large image of their studying journey. And newcomers to digital studying can get help from their information so that they don’t need to really feel alone on their journey.
#2: Cisco U. supplies Cisco Studying Companions with content material options
However extra than simply providing learners a digital subscription, Cisco is constructing a method that entails Companions working in tandem with our new digital studying expertise, Cisco U.
A essential a part of our technique is to contain Companions who can optimize Cisco’s new learner expertise throughout their first engagement with Cisco U.
We plan to supply options for Associate content material contributions so Studying Companions can construct personalized options for his or her clients’ coaching wants. We’re additionally providing Companions new methods to coach and certify the Cisco neighborhood in a extra versatile and guided means via our learner journeys inside Cisco U.
Increasing our gross sales neighborhood and enhancing the Cisco gross sales lifecycle has all the time been a part of our philosophy to construct on the facility of the associate ecosystem. The supply of Cisco U. via our Companions will solely strengthen this philosophy as we roll it out to the educational neighborhood.
#3: Digital Studying: “New Yr, New Expertise” promotion
In gentle of a brand new yr and reaching new objectives, Cisco is working with our Studying Associate neighborhood to construct digital supply of our learners’ certification journeys. The latest 20% gross sales promotion, referred to as “New Yr, New Expertise” (a limited-time supply via January 20, 2023), was an effective way for Studying Companions to assist launch the brand new yr for patrons’ digital coaching methods.
We sit up for the success of this promotion and to including extra promotions within the coming months to additional have interaction our Studying Associate neighborhood with our clients.
#4: Personalized studying and guided studying paths
By way of our Associate Spinoff Works (DW) program, Companions can customise content material and now have extra versatile choices to submit further content material and ship programs that make sense for his or her clients. And providing personalized content material additionally applies on the earth of digital—the very factor we’re planning to ship via Cisco U.
#5: Flexibility to obtain new alternatives via digital, hybrid, blended studying
Cisco Studying Credit (CLCs) can even play an enormous function via how our Studying Companions ship Cisco U.
With CLC redemption via Cisco, Studying Companions can ship Cisco coaching in a mode that may profit clients via digital supply in addition to ILT. Their gross sales of Cisco Digital Studying (CDL) with using CLCs will assist familiarize learners with the idea of digital studying, hybrid studying, and even blended studying.
One instance of placing CLCs to good use is thru attending CiscoLive in Amsterdam or Las Vegas, the place attendees could have loads of alternatives for certification, dwell coaching, demos of Cisco U. and conferences with Studying Companions.
We have to stick collectively
This trajectory of recent plans for our Studying Companions solely strengthens as we transfer via 2023. We wish our Companions to stay with us via all sorts of studying alternatives:
- They’ll play a key function sooner or later supply of ILT as we open extra programs for which Companions can ship ILT from their very own portfolio.
- We’ll be increasing Studying Associate applications, such because the DW program, so we are able to convey Cisco CX and our Studying Associate Neighborhood collectively to ship the very best buyer coaching options.
- Whereas we all know that in-person coaching will nonetheless play a key half within the improvement of our Cisco clients, we additionally wish to guarantee Studying Companions keep engaged with clients who’re first beginning out with Cisco U. Our Studying Companions will play a pivotal function in guiding clients with new methods to ship a personalized and guided learner journey via Cisco U. and the focused digital content material.
Look to the subsequent couple of quarters in 2023 for extra enhancements to Studying Associate digital applications, the place we work with our Companions to ship customized journeys for his or her clients via guided digital studying.
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