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In 2020, Cisco acquired the cloud intelligence firm ThousandEyes, Inc., which permits companies to have a complete view of their IT ecosystems. With this acquisition, Cisco prospects are capable of see each their inside and exterior providers.
I lately had the pleasure of getting a digital fireplace chat with two educated ThousandEyes specialists: James Lake, Vice President of the Americas, and Invoice Donoghue, Chief of Methods Engineering. They kindly supplied to reply some questions I often hear from prospects about ThousandEyes.
Q: ThousandEyes has been a profitable acquisition for Cisco. To what do you attribute that success?
James: Nice query, Cliff, and we may most likely spend a few hours on that. At a excessive stage, although, there are a few elements. Initially, it’s the power and relevance of the expertise. As we see prospects put money into issues like hybrid work, cloud/SaaS, and SDWAN, and even enhancing their very own prospects’ digital expertise, they change into increasingly depending on networks and environments they don’t personal or management. And that’s ThousandEyes’ candy spot — delivering larger visibility into environments prospects don’t personal or management.
Invoice: I utterly agree, James. We will monitor experiences — purposes, providers, customers — and perceive how these experiences are being delivered over no matter community they’re flowing throughout, whether or not that’s the client’s community, a cloud or SaaS supplier, and even the web. To high it off, we correlate that have instantly with the community supply, permitting prospects not solely to see if it’s an software or community downside, however when there’s a community downside, determine precisely the place it’s coming from, no matter whose community it’s. So actually, we’re so market related as a result of the use instances the place we’re actually robust — hybrid work, cloud/SaaS, community modernization, and buyer DX — are issues that almost all prospects are coping with right now.
James: Different causes embody the pure synergy we now have with different Cisco applied sciences, the simplicity and time to worth of the answer, and we definitely can’t overlook to say tradition. All of us method what we do with a relentless concentrate on buyer success. An amazing product that’s simple to deploy and use makes that simpler to do, however our complete crew is targeted on serving to Cisco make our prospects profitable and ship distinctive worth.
Q: You talked about Cisco synergy. I’ve seen ThousandEyes in a wide range of use instances throughout Cisco. As we drive ahead on this digitally linked world, how do you see ThousandEyes interlocking with options throughout the Cisco portfolio to offer true enterprise outcomes to prospects?
James: Nicely, this is without doubt one of the causes many people had been so enthusiastic about being acquired by Cisco. It’s not simply that we combine with different Cisco options; we’re developing with distinctive and progressive methods of delivering extra worth. We began by prioritizing making it simpler for our prospects to deploy ThousandEyes and acquire larger visibility leveraging their present infrastructure. We did this by embedding our agent expertise with Cisco routing, switching, and SDWAN platforms, making it quite simple, simple, and cost-effective to attain visibility with ThousandEyes. We’ve additionally accomplished some nice issues by offering visibility into collaboration providers like WebEx, and there’s wonderful synergy and integration with AppDynamics that drive our Full Stack Observability providing. The thrilling half is that that is just the start!
Q: That’s nice! I’ve heard it acknowledged that you simply empower prospects to thrive in an internet-centric world. Are you able to inform us the way you view your pulse on the well being of the web? I, for one, all the time obtain data from you on when and why my electronic mail doesn’t work.
James: You’ve heard me say, “We’re the authority on the web.” Principally, we will use our monumental information set — billions of metrics per day — to rapidly floor points or issues with ISPs or SaaS purposes that aren’t remoted to only one buyer. This permits prospects, and us, to instantly know when there are issues on the web that can intervene with purposes or providers we depend on. What else, Invoice?
Invoice: Nicely, I believe it’s necessary to grasp what you’d do with this data. In order James mentioned, not solely will we let you know if there’s a downside with a SaaS software, but in addition what areas of the world are being impacted. Equally, for ISPs, if there’s a community situation on the web, we are going to present what goal networks and providers are affected, in addition to what areas are impacted. Some people could say, “Nicely, so what? I can’t do something to repair these issues.” This could be true, however they rapidly notice that the period of time and assets saved by figuring out this proper up entrance is large. They now not spend hours making an attempt to troubleshoot an issue, solely to seek out out they will’t repair it as a result of the difficulty is with another person. Consequently, they will also be rather more proactive with their prospects and staff when service disruptions which may be exterior their management happen. We often detect issues hours earlier than distributors submit them to their standing pages — even earlier than customers begin complaining. {Our capability} right here is predicated on precise information, not simply complaints.
Q: As I’m listening to you guys, it appears that evidently ThousandEyes’ attain is expansive when it comes to who will profit from it. You discuss community path visibly that an engineer would possibly care about, in addition to greater stage outage data from a possible strategic companion that an govt would possibly wish to know. So who do you see as ThousandEyes’ goal shopper?
James: After all, it’s everybody! I even use it at dwelling when my web isn’t working.
Invoice: You wouldn’t be the primary particular person, James. I believe you’re proper, although, Cliff. Not solely is ThousandEyes one thing that has large worth for engineering or specialist groups, but in addition for IT operations. Once more, it’s nice at figuring out the fault area, so it’s very useful for operations in that sense. Figuring out the place the issue is gives the power to keep away from the blame sport and “warfare room” calls with dozens of individuals. Even at greater ranges of a corporation, the information we gather can present priceless perception into an organization’s SLAs with its prospects, companions, and distributors to allow them to be held accountable. It’s additionally necessary to level out that ThousandEyes isn’t simply helpful to community groups, app groups, and operations. We see safety groups, incident administration, collaboration providers, end-user computing, website reliability, vendor administration, and even advertising and marketing groups discovering worth within the information and perception it may well present.
Q: This has been nice, guys. I actually respect it. What’s subsequent for you and the ThousandEyes crew?
James: Thanks, Cliff. We love and respect the partnership! I consider the long run could be very shiny for us. We’re rising, and we’re investing. Our product crew is doing superb issues, not solely innovating with completely different Cisco applied sciences, but in addition enhancing the general high quality of the information we gather. We’re performing some superb work in creating intelligence to assist prospects make predictive networking selections primarily based on the information we’re gathering. It’s actually thrilling. General, I consider we will present up in new methods for our prospects. We may help them perceive the distinctive challenges offered in how IT is evolving and finally assist them be extra environment friendly and efficient in servicing their prospects and staff.
When you’d prefer to study extra about ThousandEyes, please discover the platform and take into account a free trial.
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