Black Belt Academy: study, apply, succeed at offering buyer worth!

When Cisco invests in associate enablement, it intends to supply belongings to maximise profitability and productiveness. In reality, now we have seen this in observe with companions which have invested in Black Belt enablement within the following approach: 30% Black Belt licensed workers understand a ten% yr/yr common enhance in bookings all the way in which to 50% worker certifications yielding a 26% common enhance in reserving versus friends [1]. We wish to be certain that the Cisco associate’s practices create (and the professionals that occupy these practices) one of the best experiences, which is able to contribute to wonderful buyer interactions. To this finish, Cisco companions use the Black Belt Academy to achieve abilities and data to generate buyer alternatives.

The Cisco Black Belt Academy is a simplified enablement framework constructed to assist associate gross sales and engineers study Cisco’s aggressive benefit and the way Cisco options stack up towards the competitors.

Some ask the distinction with different certifications reminiscent of CCIE. CCIE (Cisco Licensed Internetwork Knowledgeable) is one among many technical basis certifications. It certifies that the holder has expert-level data of networking throughout numerous architectures, whereas Black Belt offers free the on-going gross sales/pre-sales, CX, Operations, and ongoing technical coaching on the newest Cisco Expertise. Collectively, Black Belt and Cisco technical basis certifications, like CCIE, are strategic to offering a constructive end-to-end buyer expertise.

This yr, there have been appreciable updates to the educational maps for a lot of totally different roles (see desk beneath). As you may see, we cowl subjects from the C-suite to the help and all roles in between. This role-based enablement strategy can profit anybody instantly contributing to nice buyer interactions.

Cisco’s Black Belt Academy framework has three phases of competency, to study, apply, and succeed by implementing these role-based journeys. Cisco locations a excessive give attention to Apply (Stage 2) and Succeed (stage 3), since these exhibit the best stage of licensed proficiency that prospects have come to understand. Additionally, it helps a path to increased worth returns from further companions companies.

Cisco has prioritized Black Belt content material towards our prospects’ largest alternatives to energy hybrid work, safe operations, remodel their infrastructure (aligned to Unified Experiences), and reimagine purposes. We do that by offering options in hybrid work, hybrid cloud, SASE, safety, and full-stack observability.

We now have automated and positioned within the palms of Black Belt Academy contributors the flexibility to achieve all the advantages in a self-paced format that features quiz completion. We now have additionally listened and created options to deal ID/SO necessities for completion of stage two necessities. Particularly, an ideal  pitch video, proof of idea, or high-level design can obtain stage completion.

One other space the place now we have listened and delivered an answer to companions is within the space of reporting. Now, all associate exercise with Black Belt Academy may be considered inside PXP (or generally with help from their PAM). Since all knowledge is linked in PXP, companions may even obtain suggestions on maximizing the Black Belt Academy to help their future development targets.

By means of the Black Belt Hub, you may also see motivational applications, reminiscent of Shogun, examination vouchers, or creatively take into consideration combining Black Belt Academy with different actions. Uncover how one associate mixed Black Belt and giving again to their group to create ardour and motivation.

Common info may be discovered on our public cisco.com website for the Black Belt Academy. Present Cisco companions can discover deeper particulars by going to SalesConnect and logging in to the Black Belt Hub.

We’re excited by the milestones we’re working towards to empower companions by absolutely automating and integrating our shared worth chains that can result in increased buyer satisfaction and loyalty, keep tuned!

We’d love to listen to what you suppose. Ask a Query, Remark Beneath, and Keep Related with #CiscoPartners on social!

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1 Cisco Black Belt Information Academy knowledge evaluation, for Q2’FY22-Q2FY23

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