Continued Momentum, Continued Innovation: Cisco and Google Working Collectively

It’s with nice pleasure that I’m in a position to share updates on just a few Cisco and Google joint improvement efforts that mix revolutionary applied sciences from every firm into options that assist enhance outcomes for our mutual clients.

On this weblog, I spotlight three of our joint merchandise throughout collaboration, safety, and WAN networking: Cisco Contact Heart with Google Cloud Contact Heart AI, Meraki vMX Safety and SD-WAN Equipment with Google Cloud, and Cisco SD-WAN Cloud Hub with Google Cloud.

Cisco Contact Heart with Google Cloud Contact Heart AI (CCAI)

CCAI introduces new Google Cloud Contact Heart AI capabilities to the contact middle, enabling clients to supply human-like, AI-powered contact middle experiences, decrease prices, and freed up human agent time. Everyone knows that buyer expertise is likely one of the most necessary concerns influencing buyer buy choices. Poor experiences can result in misplaced clients.

CCAI addresses this problem, bettering customer support with contact middle AI digital brokers that help human workers by understanding, interacting with, and speaking to clients. The AI digital brokers present pure, lifelike interactions and buyer experiences that help correct multi-turn conversations and instinctive interactions, constructed with deep studying applied sciences powered by Google Assistant. These AI digital brokers assist release human brokers to deal with tougher and specialised calls whereas offering them with real-time info, workflows, and turn-by-turn steerage. Analytics and reporting are additionally obtainable to show conversations into insights that assist to uncover key name drivers, buyer sentiment, and extra.

Cisco software-defined large space community (SD-WAN) options built-in with Google Cloud

As enterprise site visitors over the Web will increase to help hybrid work, cloud migration, SaaS adoption, and digital transformation, clients are adopting software-defined networking to handle and optimize the efficiency of their large space networks (WANs) by way of SD-WAN choices. SD-WAN allows organizations to securely join customers, functions, and information throughout a number of places whereas bettering WAN efficiency, reliability, and scalability.

In response to the elevated significance of SD-WAN to lots of our mutual clients, Cisco and Google supply two built-in, joint SD-WAN options for purchasers that run on Google Cloud:

• Meraki digital Mail Alternate (vMX) safety and SD-WAN Equipment with Google Cloud
• Cisco SD-WAN Cloud Hub with Google Cloud

Meraki vMX Safety and SD-WAN Equipment with Google Cloud

The Meraki vMX Safety and SD-WAN Equipment is designed to help site-to-cloud use circumstances. This answer allows distributed branches and distant customers to entry their Google Cloud workloads dynamically and securely throughout a number of areas.  Meraki’s vMX extends clients’ bodily MX deployment in minutes by way of the acquainted Meraki dashboard. The vMX can be utilized as a buyer’s SD-WAN and Auto Digital Non-public Community (VPN) node to simply join their community with their Google Cloud Platform (GCP) deployed providers.

Cisco SD-WAN Cloud Hub with Google Cloud

To assist enterprises with their cloud journey, Cisco additionally gives Cisco SD-WAN Cloud Hub with Google Cloud as a part of the general Cisco SD-WAN answer. Cisco SD-WAN Cloud Hub with Google Cloud simplifies and automates the expertise of connecting on-premise environments to the cloud. Utilizing Cisco SD-WAN Cloud Hub with Google Cloud, clients can automate the extension of a single Cisco SD-WAN material to Google Cloud, supporting each site-to-site and site-to-cloud use circumstances.

Continued innovation, continued improved outcomes

Once we first introduced our Cisco and Google Cloud partnership again in 2017, our firms had been targeted on bettering our clients’ journey to hybrid cloud. At present, our joint innovation expands into a number of expertise architectures, integrating our complementary portfolios, pushed by our shared imaginative and prescient of serving to clients enhance their outcomes by leveraging the revolutionary Cisco and Google merchandise and applied sciences.

Cisco and GCP are dedicated to elevating our alignment with each other and exploring new routes to market with a targeted go-to-market technique, driving differentiated merchandise to construct buyer momentum. We’re very enthusiastic about what’s to look on our partnership horizon.

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