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GIVE IT A BREAK. Filipino kids watch movies on their mobile telephones. (Picture by Marianne Bermudez)
MANILA, Philippines — Senator Jinggoy Estrada has filed a invoice that seeks to require refunds to subscribers for telecommunication and web service outages and disruptions.
Estrada filed Senate Invoice 2074, which proposes amendments to Part 20 of the Public Telecommunications Coverage Act mandating public telecommunication entities (PTEs) and web service suppliers (ISPs) to ascertain a refund mechanism for service failures.
“Real accessibility can solely be achieved if the connection providers are common, dependable, constant, uninterrupted, and quick to permit continuity of actions and interconnection amongst completely different customers,” the senator stated in an announcement.
If handed into regulation, PTEs and ISPs “shall, on a prorated foundation, present a refund credit score to a buyer, or regulate a buyer’s invoice, who has skilled a service outage or disruption for an combination interval of 24 hours or extra – inside a month.”
“The ISPs and PTEs involved shall not require the client to take any motion with the intention to obtain a refund credit score or invoice adjustment,” the proposed measure reads.
The refund credit score would even be made accessible even for pay as you go subscribers.
“The measure intends to implement truthful charging of providers of PTEs and ISPs to customers. It is vital that they obtain the service that’s price each cent that they pay, and they won’t be charged for the service that they weren’t capable of avail of,” Estrada stated.
The piece is an identical to the invoice filed by Senator Ramon Revilla Jr. in November final 12 months.
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